Sonos CEO Patrick Spence has resigned, with Tom Conrad stepping in as interim CEO, following a difficult period marked by the premature release of a flawed app. This decision led to customer outrage, layoffs, and decreased employee morale, culminating in a PR crisis. While the company pledged to improve development processes, these efforts weren't deemed sufficient, resulting in Spence's resignation. Despite these changes, Sonos remains committed to the new software, which continues to face criticism. The company now aims to restore customer trust under Conrad's interim leadership, focusing also on future product development.